About Us | Fresh Nous | Practical Marketing | Worcestershire
About Fresh Nous

Always, Thinking, Customer.

Focus on their journey with
your business

About Fresh Nous

Always, Thinking, Customer.

Focus on their journey with your business

Fresh Nous, a different kind of marketing agency

We know that the term ‘marketing agency’ can encompass a multitude of disciplines and ways of working. At Fresh Nous we know what sets us apart – and that’s our obsession with the customer.


From the get-go of scoping and planning we remain focused on understand the customers of our clients. We build plans, contact strategies and digital assets that hit the mark for your customers. Because we get so close to your customers through the planning stages, we’re perfectly placed to support you through implementation.

Your virtual marketing team

We’re a small and agile team but can scale up if needed.  We believe that our collaborative approach improves the outcomes we can achieve for all manner of organisations. Working closely with your in-house teams, we become an extension of your business and ‘you’ becomes ‘we’.

Penny drop moments

Our team are masters of seeking out those uncovered ‘nuggets’ that will make you stand out.  The places where you excel and may not even realise. We use insight and analysis to find these and maximise the opportunities they present for your business and how to use them to engage with your customers.

Managing change

When the work we do leads to new strategies and ways of working, we’re equally well versed in supporting our clients with business change. Supporting your teams to deliver change that will make a real difference to your customers tops our job satisfaction list! We also know and value inclusion in these changes, bringing benefits to teams that work with customers as well as the customers themselves.

Meet the Nouser’s

Based in the Midlands with over 35 years’ experience in business to consumer and business to business marketing across a wide range of industries including; utilities, manufacturing, healthcare and the voluntary sector.

Laura DuPont Fresh Nous


A founding member of Fresh Nous, Laura has an expansive knowledge of countless industries, which she has cultivated through years of experience working in the corporate sector. Focusing on all things analytical and reporting, Laura has helped various clients better understand their data and figures through the use of reporting.

Celia Felgate Fresh Nous


As the other half of the creative pairing which first started Fresh Nous, Celia has amassed a wealth of knowledge of various different sectors whilst working in the private sector. A natural wordsmith, Celia loves nothing better than helping clients connect and understand their customers through the use of her emotive, engaging and expertly written copy.

Lisa Guest Fresh Nous


Making the switch from the Educational sector to Digital Marketing, Lisa soon found herself a natural fit for her new role. A skilled copywriter, Lisa enjoys nothing more than aiding clients in achieve their creative vision through, proofreading and project managing as well as being able to curate and execute strategic action plans across a wide range of digital platforms.

Georgia Williams Fresh Nous


First coming to Fresh Nous as an apprentice, Georgia very quickly adapted to her new environment and since then has become experienced in the many different facets of digital marketing. From design work to DM campaigns, Georgia has been instrumental in not only helping our clients better understand their customers but how best to reach them.

Josh Johnson Fresh Nous


As the latest member to join the Fresh Nous team, Josh has quickly fitted into our organisation and is proving to be an invaluable member of the team. With a keen eye for design and a creative mind, Josh has already helped many of our clients bring their creative designs and ideas to fruition, whether that being through artwork or website design.

you, our clients Fresh Nous

You, our

Fostering a close and healthy partnership with all our clients is key to ensuring that any work meets both our and their high-quality standards. This integral partnership is at the core of Fresh Nous’ beliefs, and it’s what differentiates us, as we aren’t just an outside party looking in, but an extension to each and every wonderful client we have the privilege to work with.

Why is customer journey mapping so important?

We help you discover the importance of customer journey mapping and find out how it can drive customer acquisition, retention and revenue for your business.

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